BOONCART PRIVACY & COOKIE POLICY

Disclaimer: In case of any discrepancy or difference, the English version shall prevail.

Booncart Private Limited (“Booncart”, “we”, “us”, “our”) values the trust you place in us and is committed to safeguarding your personal data. This Privacy Policy describes how we collect, use, process, store, disclose, and protect your personal data when you use our website, mobile application, or any other digital interface (collectively, the “Platform”). By accessing or using our Platform, providing information, or availing any of our services, you expressly consent to the terms of this Privacy Policy, the Terms of Use, and applicable product-specific terms and conditions. If you do not agree with the practices described in this Privacy Policy, please refrain from accessing or using our Platform.

You may browse portions of the Platform without submitting personal data; however, certain features, including placing orders, creating an account, and interacting with sellers, require the submission of identifiable information. Booncart operates exclusively within India, and your data will be processed and stored within India in accordance with applicable laws, including the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the principles underlying the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

Collection of Your Information

When you engage with our Platform, we collect and store information that you voluntarily provide or that is automatically collected during your interactions. This includes information such as your name, mobile number, email address, delivery and billing addresses, gender, date of birth, payment instrument details, and identity verification documents such as PAN, Aadhaar, GST details, or other KYC-related information. If you participate in any promotional activities, referral programs, surveys, or customer support interactions, the information you share in those contexts may also be stored.

We also collect information relating to your browsing behaviour, preferences, interests, purchase history, return and refund patterns, and interactions with sellers. This includes data such as the URL you visited before accessing our Platform, the URL you visit after leaving, your IP address, device identifiers, browser details, and the nature of your interactions with our pages and features. These insights help us understand customer segments, detect fraud, identify suspicious account activity, and personalise your experience.

Booncart, as a marketplace, additionally collects transactional information such as order details, payment attempts, repeated RTO (Return-to-Origin) incidents, COD refusal patterns, dispute evidence (including unboxing videos and photographs), and communication exchanged with sellers for the purpose of customer safety and platform integrity.

Furthermore, if you use features such as chat, voice search, image-based search, or customer feedback modules, we may collect any information that you voluntarily share within those interactions. If you contact us through email, chat, social media, or phone, we may retain the content of your communication for troubleshooting, internal analysis, and dispute resolution.

We also use cookies, pixels, and tracking tools to understand usage patterns, remember preferences, enable faster checkouts, secure sessions, and measure the effectiveness of advertising. Booncart displays a cookie-consent banner to inform users of cookie usage and provide choices relating to acceptance, management, or disabling of cookies.

Use of Demographic, Profile and Other Data

We use your personal data to process and fulfil orders, deliver products, manage payments, verify transactions, provide customer support, prevent fraudulent activity, and ensure a secure user experience. The information helps us enhance Platform functionality, personalise product recommendations, improve seller performance, streamline returns and refunds, and optimise logistics. It also enables us to communicate with you regarding your orders, services, promotional offers, and transactional updates.

We analyse aggregated demographic information to understand consumer trends and preferences in order to improve product offerings, marketplace efficiency, and user experience. Your device and network data help diagnose issues, track user movement within the Platform, and identify security vulnerabilities or fraudulent behaviour. In limited circumstances, and only with your express consent, we may request access to SMS for OTP auto-reading, camera and photos for KYC or return evidence, location information for delivery optimisation, and contact information for referral-based features. You may withdraw permissions at any time, though this may limit access to certain Platform functionalities.

Booncart also uses automated systems, including AI-enabled mechanisms, to detect fraud, identify high-risk orders, monitor suspicious patterns, personalise recommendation algorithms, and enhance operational security. These automated tools support decision-making but do not replace human intervention in cases where a user requests manual review or where the law mandates such review.

Cookies

The Platform uses cookies to improve user experience by analysing traffic patterns, remembering login sessions, and enabling customised features. Cookies do not contain personally identifiable information unless voluntarily provided by you. You may disable cookies through browser settings; however, doing so may affect certain functionalities. Third parties such as analytics and advertising partners may also use cookies, and their privacy practices are governed by their respective policies.

Sharing of Personal Data

We may share your personal data with our affiliates and group companies, logistics partners, payment processors, cloud storage providers, customer support vendors, analytics partners, advertising networks, and other service providers who assist in operating the Platform. These partners are bound by contractual obligations to maintain confidentiality and use the data solely for authorised purposes.

As a marketplace, Booncart shares only essential information such as name, phone number, and address with sellers strictly for order fulfilment. Sellers are expressly prohibited from contacting customers for promotional, marketing, or unrelated activities. Any misuse of customer information constitutes a breach of Booncart’s policies and may result in penalties, suspension, and legal action.

We may also share information with business partners for offering services, improving customer experience, and customising aspects of the user journey such as checkout preferences or product recommendations. These partners may rely on their own privacy policies, and we encourage users to review them before sharing information.

We may disclose your personal data if required to do so under law, in compliance with court orders, subpoenas, regulatory directives, or in good-faith belief that such disclosure is necessary to enforce our Terms of Use or protect the rights, property, or safety of Booncart, its users, or the public. In the event of merger, acquisition, corporate restructuring, or sale of assets, your data may be transferred to the new entity in accordance with this Privacy Policy.

Links to Other Sites

The Platform may contain links to third-party websites or applications that operate independently of Booncart. These sites may collect personal data governed by their own privacy policies. Booncart does not endorse or control the privacy practices of such external sites, and users are encouraged to review their policies before sharing information.

Security Precautions

Booncart adopts reasonable technical and organisational measures to safeguard your personal data, including secure servers, encryption protocols, firewalls, role-based access controls, and periodic security audits. Despite these safeguards, transmission of information over the internet is not entirely secure, and users acknowledge inherent risks associated with online data transmission. You are responsible for maintaining the confidentiality of your login credentials and account information.

Choice/Opt-Out

Users may opt out of receiving non-essential communications such as promotional emails, marketing messages, and advertising materials. You may update your communication preferences through your account settings. Transactional communications relating to orders, refunds, and customer support cannot be opted out of.

Advertisements on the Platform

Third-party advertising partners may display personalised ads when you visit the Platform. These partners may use anonymised or pseudonymised data regarding your browsing behaviour to display relevant advertisements. You may disable personalised advertising through your device or browser settings. Once disabled, Booncart does not have access to your advertising identifiers.

Children’s Information

Use of the Platform is restricted to individuals who can form legally binding contracts under the Indian Contract Act, 1872. We do not knowingly collect personal data from individuals under 18 years of age. If personal data of a minor is provided, the person providing such data represents that they have the lawful authority to do so.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required under applicable laws. Data may be retained for longer durations for fraud prevention, legal compliance, dispute resolution, or enforcement of legal rights. Anonymised data may be stored indefinitely for research and analytical purposes.

Your Rights

You may access, update, correct, or delete certain personal data through your account settings. You may write to us to request deletion of specific information or withdrawal of consent. Withdrawal of consent shall not affect the lawfulness of processing prior to such withdrawal; however, it may restrict access to certain services. Booncart will respond to grievances and data-related requests within the timelines prescribed under applicable law and consistent with the DPDP Act’s recommended seven-day response standard.

Your Consent

By accessing the Platform, submitting information, or using our services, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy. If you provide information relating to others, you confirm that you have the authority to do so and permit us to process that information.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulatory requirements, business practices, or technological advancements. The revised policy will be posted on the Platform along with the date of the latest revision. Your continued use of the Platform constitutes acceptance of such changes.

Grievance Officer

In accordance with applicable law, the details of the designated Grievance Officer are as follows:

Grievance Officer

Booncart Private Limited

Plot No. 301, 3rd Floor, SBR Surya Pearl Building, Opp. Raheja Mindspace IT Park, Hitech City, Madhapur, Hyderabad – 500081. Email: [email protected]

Customer Support: For queries relating to privacy, data protection, or Platform services, you may contact Booncart customer support at: [email protected]

BOONCART – COOKIE POLICY

This Cookie Policy (“Policy”) explains how Booncart Private Limited (“Booncart”, “Company”, “we”, “our”, or “us”) uses cookies, trackers, analytics tools, and similar technologies when you access or interact with our website, mobile application, or any digital interface (“Platform”). This Policy forms an integral part of Booncart’s Privacy Policy and must be read along with our Terms of Use and other Platform policies.

By continuing to browse or use the Platform, you acknowledge and consent to our use of cookies in accordance with this Policy. If you do not agree, you may disable or delete cookies through your browser settings; however, some features of the Platform may become unavailable or function improperly as a result.

Purpose of Cookies and Tracking Technologies

Booncart uses cookies and similar technologies to provide a secure, customised, and efficient user experience. Cookies enable essential Platform functionalities, improve navigation, assist in fraud prevention, analyse website traffic, store user preferences, personalise content, and enhance the overall performance of our services. These technologies allow us to recognise your device, track user behaviour patterns, understand preferences, and offer tailored recommendations.

The use of cookies is essential for features such as login authentication, shopping cart continuity, wishlist management, product recommendations, faster checkout, fraud detection, and ensuring safer interactions across our marketplace.

Types of Cookies Used

Booncart uses various categories of cookies for operational and analytical purposes. These include:

  1. Essential Cookies: These cookies are fundamental to the operation of the Platform. They enable functions such as secure login, session management, checkout operations, and maintenance of shopping carts. Without these cookies, certain core functionalities of the Platform cannot be provided.

Third-Party Cookies

The Platform may allow certain authorised third-party service providers to place cookies on your device for analytics, advertising, payment processing, or logistics integrations. These third parties may collect information about your interactions with the Platform and use it in accordance with their respective privacy policies.

Booncart does not control third-party cookie practices, and Users are encouraged to review the policies of such third parties. Use of third-party cookies may include:

Cookie Consent Banner

In compliance with best practices under the DPDP Act, 2023, Booncart displays a cookie consent banner when you visit the Platform for the first time. This banner informs you of our use of cookies and allows you to accept, manage, or modify your cookie preferences. By clicking “Accept,” you consent to the use of cookies as described in this Policy. You may decline or customise preferences, although certain Platform features may not function optimally.

Managing and Disabling Cookies

Most web browsers allow you to control or disable cookies through their settings. You may choose to delete existing cookies or block future cookies. However, disabling cookies may impact certain features of the Platform, affect login authentication, disrupt cart functionality, or limit personalised services.

Instructions for managing cookies vary by browser and device. Users may refer to browser help menus for specific guidance.

Use of Data Collected Through Cookies

Booncart does not use cookie-derived information to disclose personal data to third parties except where required for service delivery or permitted under our Privacy Policy.

Data Protection & Privacy Compliance

All information collected through cookies is processed in accordance with:

Changes to this Policy

Booncart reserves the right to update or modify this Cookie Policy at any time to reflect changes in technology, legal requirements, or Platform improvements. Any updates will be published directly on the Platform, and continued use constitutes acceptance of the revised Policy.

Contact for Cookie-Related Queries

For questions regarding this Cookie Policy, data tracking practices, or management of cookie preferences, Users may contact:

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