Return Policy

At Booncart, customer satisfaction is our priority. As many of our products are customized or specially prepared, returns are accepted only under limited circumstances to ensure fairness for both customers and sellers.

Eligible Returns

You may request a return within 2 (two) days of delivery only in the following cases:

1. Missing Product(s): One or more items from your order were not delivered.
2. Damaged Product(s): The item(s) received are damaged, defective, or broken.
3. Exchange Product(s): An incorrect product, color, size, or variant was shipped compared to what was ordered. Exchange is subjected to product availability.

In these cases, customers must provide clear photograph or video proof of the issue when submitting a return request.

Process for Returns

1. Contact our Customer Support team via email/phone within the return window.
2. Provide order details, reason for return, and product photos (if damaged/defective).
3. Our team will confirm eligibility and share return instructions.
4. Pack the product securely and send it to the address provided.

Non-Returnable Items

• Orders placed incorrectly by the customer.
• Products returned without valid proof.
• Items damaged due to mishandling or improper use.
• Any reason other than “missing” or “damaged.”
• Personalized or customized items, except where they fall under the eligible return categories above.

Payment Path

1. Refund Method

Refunds will always be processed through the original payment method used at the time of purchase (Credit/Debit Card, UPI, Net Banking, Wallet, EMI, or Pay Later).

For Cash on Delivery (COD) orders, the refund will be issued to the customer’s registered bank account/UPI ID after verification.

Refund Timelines

1. Prepaid orders: refund initiated within [7–15 business days] after pickup & QC verification.
2. COD orders: refund initiated within 7–15 business days] of successful verification.
3. The bank/UPI/wallet processing time may take an additional [3–7 business days] depending on the provider.

Refund Path for Exchange Orders

1. If an exchange request is approved and replacement stock is available, no refund is issued — the replacement is shipped.

Important Notes

• All return requests must be raised within 2 days of delivery through your Booncart account or by contacting our customer support team.
• Requests submitted without proper proof will be rejected.
• Booncart reserves the right to decline any return request that does not meet the conditions outlined in this policy.
• Refunds and replacements are not applicable beyond the eligible return conditions mentioned above.